Neewer privacy policy

This policy only applies to Neewer-related products or services of Shenzhen Newer Technology Co., Ltd. and its affiliates (hereinafter referred to as "Neewer" or "us"), including Neewer Hub App and its related products and services.

Updated: June 10, 2021

If you have any questions, comments, or suggestions, please contact us by email: neewer.privacy@xydglobal.com.

About us

Neewer Hub is an application that provides you with smart device control and management services by Shenzhen Newer Technology Co., Ltd. and its related companies or subsidiaries (hereinafter referred to as "Neewer" or "us"). We are committed to protecting and respecting your privacy. This privacy policy was formulated in full consideration of your needs, personal information, and usage practices. The most important thing is that it can ensure that you have the ultimate control over the personal information provided to us.

About this Privacy Policy

Before you interact with our products, please read this privacy policy carefully to understand our purpose and security measures to collect and handle your data, including how we use, store, share and transfer personal data.

Except for other special provisions of applicable laws in your region, "personal information" under this privacy policy refers to information that can identify a specific individual through the information itself or association with other information. We will strictly abide by the privacy policy to use this information. Personal information should also include sensitive personal data or information based on applicable legal classification when needed.

When you agree to this privacy policy, or start and continue to use our products or services properly, and fail to contact us in an appropriate way to express contrary opinions, we will consider that you fully understand and agree to this policy.

How we help you

Finally, we hope to bring the best experience to users. If you have any questions about the personal information handling practices described in this privacy policy, please contact us via email: neewer.privacy@xydglobal.com so that we can deal with your specific needs.

1. What information do we collect from you and how do we use it?

To realize the following product functions and/or services, we may need to collect corresponding personal information from you. However, if you choose not to do so, we will not be able to provide you with our specific services or respond to requests you may have.

1.1  Information we collect during your use of the service

1. Details related to your device: To realize the functions of smart device binding, control, and management of the device, we need to collect the following information about you: device name, model, version, MAC address, IP address, device operating status, and setting parameters.
2. Smart devices and application upgrades: To achieve application version upgrades and smart device firmware version upgrades, we need to collect the following information from you: the type of your bound device, phone model, version information, firmware version, and other information for detecting and downloading new versions.
3. Location information: When you enable the location function of your mobile device through system authorization and use location-based services, we will collect and use your location information for quick device connection, search for nearby devices, device lists, and other functions.

If you do not provide the above information, we will not be able to provide you with device discovery, control, management functions of Neewer Hub application, and you are not able to use the services provided by smart devices.

1.2  Device permission call

1. Location permissions: To achieve the interaction between the Neewer Hub application and smart devices, we need to obtain the system's Bluetooth device list. According to the Android system permission application principle, we need to obtain your location permission to read the Bluetooth device list for quick connection of devices, search for nearby devices, device list, and other functions.
2. Storage permissions: To provide you with caching service, we need to obtain access to read and write mobile phone storage, which is used to provide caching service, save photos and videos, the running state of the device, and other services.
3. Camera Permission: To provide you with photo and video shooting functions, you need to select this permission to enable this permission for photo and video shooting.
4. Microphone permission: To realize the audio-video recording function in Neewer Hub, you need to select this permission, which is used for your sound recording in the video shooting scene.

In addition to the permissions above, this application needs to turn on Bluetooth when connecting to a Bluetooth device. If it is not turned on, it will not be able to connect to the device. You can turn off Bluetooth through the system "Settings".

You can visit the system "Settings" at any time to manage the permissions of this application.

2. Sharing your personal information with third parties

To ensure that we provide you with the services described in this privacy policy, we may share necessary personal information with third parties such as partners, including:

1. Disclose your personal information to third-party service providers who provide us with certain business-related services, such as website hosting, data storage facilities, customer support services, email sending services, and other similar services, to ensure that they can provide us with Provide services.
2. Disclose your personal information to the company's subsidiaries or affiliates to carry out business activities regularly.
3. We will share necessary data with third parties through application programming interfaces (API) and software tool development kits (SDK). Different versions of third-party SDKs will be different, and generally include types of login by third-party.

We promise to share personal information necessary to provide you with services only for legitimate, legal, necessary, specific, and clear purposes. In addition, we will adopt encryption and other means to ensure the safety of your information. We will stipulate the practices and obligations of third parties through contracts to ensure that third-party service providers comply with the privacy standards applicable in your jurisdiction.

3. Personal Information Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following cases:

1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties.
2. When it comes to mergers, acquisitions, or bankruptcy liquidation, if it involves the transfer of personal information, we will require the new company or organization that holds your personal information to continue to be bound by this privacy policy, otherwise, we will require the company, organization and individual Re-seek authorization and consent from you.

4. Publicly disclosure of your information

We will only publicly disclose your personal information under the following situation:

1. We may publicly disclose your personal information with your explicit consent or based on your active choice.
2. Law-based disclosure: We may publicly disclose your personal information when required by law, legal procedures, litigation, or under the mandatory requirements of the competent government departments

5. Protection of children

This app is for adults only. If you are a child, you need your parent or guardian to agree to your use of this application and agree to the relevant applicable terms of service. Parents and guardians should also take appropriate precautions to protect children, including supervising their use of this app.

For the collection of children's personal information with the consent of the parent or guardian, we will only use or publicly disclose this information when permitted by law, the parent or guardian's explicit consent, or to protect the child for a necessary.

Although local laws or customs have different definitions of children, we consider anyone under the age of 14 to be a child.

6. How do we use SDK

To provide and optimize our services, a third-party SDK is connected to our App. These third-party SDKs may collect your personal information while cooperating with us to provide you with more comprehensive services. The purpose of collecting such information is to improve the services we provide to you.

1. We may include statistical data generated when you use specific services (such as anonymous device-related information, daily activity events, page access events, page access duration events, session events).
2. Network monitoring data such as request duration, number of requests and error requests, etc.
3. Application crash events (such as logs automatically generated after the application crashes, etc.).

The following are the privacy policy terms of the third-party SDK:

• Tencent Bugly's privacy policy: https://static.bugly.qq.com/bugly-sdk-privacy-statement.pdf

• Umeng's privacy policy: https://www.umeng.com/page/policy

7. Retention policy

We retain personal information for the period necessary for the information collection described in this privacy policy or comply with applicable legal requirements. After completing the collection, or after we confirm you delete or cancel the application, or after we terminate the operation of the corresponding product or service, we will stop retaining it and delete or anonymize it. If it is for a public interest, scientific, historical research, or statistical purposes, we will continue to retain relevant data based on applicable laws, even if further data processing has nothing to do with the original collection purpose.

8. Your rights
   1. Control settings

We recognize that everyone has different privacy concerns. Therefore, we provide some examples for you to choose from to restrict the collection, use, disclosure, or processing of your personal information, and to control your privacy settings:

Turn on or off the location access function.

If you have previously agreed that we will use your personal information for the above purposes, you can send us an email to neewer.privacy@xydglobal.com at any time to change your decision.

8.2  Your rights to your personal information

According to the laws and regulations of the country or region to which you apply, you have the right to request access, correct, and delete any personal information we hold about you (hereinafter referred to as the request). When you provide enough information to enable us to verify your identity, make sure that the requestor is the subject of the requested information or the requestor is the legally authorized person of the requested information; once we have obtained sufficient information to confirm that we can process your request, we will respond to your request within the time specified by applicable data protection laws.

1. Based on your request and applicable laws and regulations, we can provide a record of your personal information that we have collected and processed for free. If you make other requests for related information, we may charge you a reasonable fee base on the relevant applicable laws and in conjunction with actual administrative costs.
2. If you believe that any information we hold about you is incorrect or incomplete, you can request to correct or complete your personal information based on the purpose of use.
3. Depending on your applicable laws and regulations, you may have the right to request us to delete your data. We will evaluate your request for deletion and take appropriate steps, including technical measures, to deal with it if it meets the relevant requirements. Due to applicable laws and security technologies, we may not be able to immediately remove the corresponding information from the backup system after you or assist you in removing relevant information. We will securely store your personal information and isolate it from any further processing until the backup can be cleared or made anonymous.

We have the right to refuse to deal with unsubstantial/entanglement repeated requests, requests that impair the privacy of others, requests that are extremely unrealistic, requests that require disproportionate technical work, and requests that are not required to be given under local law, information that has already been made public, and information that is given under confidential conditions. We may also deny the request to delete or access the data if we believe that certain aspects of the request might prevent us from lawfully using the data for the foregoing anti-fraud and security purposes.

8.3  Withdrawal of consent

1. You can submit a request by sending an email to neewer.privacy@xydglobal.com, where you can request to withdraw your consent to the collection, use, and/or disclosure of your Personal Information that we hold or control. We will process the content you submit within a reasonable period, and thereafter, we will comply with your request and will no longer collect, use and/or disclose your Personal Information.
2. Please note that revocation of your consent may result in certain legal consequences. Depending on the scope of information you authorize us to process, this may cause you to not be able to enjoy Neewer's products or services. However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.

8.4  Transfer personal information that is not within your authority

If we need to transfer personal information outside of your authority, whether it is to our affiliates (which may include communications, technology, or cloud service companies) or to third-party service providers, we shall transfer relevant information in accordance with applicable laws. In particular, to ensure that all such content transfers comply with applicable local data protection laws, we will implement appropriate security safeguards. In accordance with the regulations, you have the right to be informed of the appropriate protective measures taken by Neewer for the transmission of your personal information.

Neewer is a global company headquartered in China. In accordance with applicable laws, we may transfer your data to any of Neewer's subsidiaries and related companies worldwide to process such information in accordance with the provisions of this Privacy Policy. We may also transfer your data to our third-party service providers, who may be located in countries or territories outside the European Economic Area (EEA).

Whenever Neewer shares personal data from the European Economic Area with a third party, regardless of whether such third party is an entity company outside of the European Economic Area, we will share the relevant information in accordance with standard EU contract terms or any other safeguards set out in the General Data Protection Regulation.

Neewer can use overseas facilities operated and controlled by Neewer to process or back up your personal information. We currently have data centers in Shenzhen and the United States. Such overseas jurisdictions may or may not have provisions similar to the data protection laws in your jurisdiction. You understand that there are different risks associated with applicable data protection laws and that we may transfer and store your personal information in our overseas facilities; However, this does not change our entire commitment to protect your personal information in accordance with this Privacy Policy.

If you choose to use other third-party services that can be used for this product or service (such as Amazon Alexa, Google Assistant, Tmall Genie, Xiao Ai, etc.), such third parties may be able to read your relevant information. Relevant information may also be transmitted to a third-party server outside of your authority, and such transmission requires your consent.

9. How is this Policy updated

Our privacy policy may change.

We will not diminish your rights under this Privacy Policy without your express consent. We will post any changes we make to this policy on this page.

For major changes, we will also provide more significant notices, which include but are not limited to:

1. Major changes have taken place in our service model. Such as the purpose of personal information processing, the type of personal information processing, the use of personal information, etc.
2. The main objects of personal information sharing, transfer, or public disclosure have changed;
3. Your rights to participate in the processing of personal information and the way to exercise them have major changes;
4. Our responsible department for handling personal information security, contact information and complaint channels change;
5. The personal information security impact assessment report indicates that there is a high risk.

10. Contact us

If you have any questions or feedback about this privacy policy, or if you have any questions about Neewer’s collection, use, or disclosure of your personal information, please contact our data protection officer at the address listed below and explain that your information involves "privacy policy":

Room 1901, Block A, Lushan Building, Chunfeng Road, Luohu District, Shenzhen, China

Email: neewer.privacy@xydglobal.com

Thank you for reading our privacy policy carefully during your busy schedule!